Terms & Conditions

Ticket Purchase and Sale Terms and Policies

Bakersfield Music Theatre / Stars Theatre Restaurant (BMT) makes our performances widely accessible and available. We also operate in accordance with laws which regulate ticket sales for public benefit. To support BMT’s operations, the terms and policies below apply to ticket purchases and sales.

  • Tickets purchased from a source other than BMT may be lost, stolen, fake, or otherwise violate our terms or policies. Such tickets will not be honored.

  • The BMT does not guarantee the authenticity of tickets purchased from any third party reseller (such as brokers or individuals). www.bmtstars.com and www.simpletix.com are the only official online ticketing provider for the BMT.

  • Tickets may not be sold for more than face value. Limited exceptions for charitable events may be made, only with BMT’s prior consent.

  • Fraudulent, misleading or other unlawful conduct in a ticket purchase or sale is a basis for legal enforcement. BMT reserves the right to provide authorities with account holder information for investigation or prosecution of a ticket purchase or sale.

  • Proposed purchases in excess of 10 tickets may be referred to the BMT Group Sales Department, and are subject to service fees and management approval.

  • All productions have ticket purchase limits. The limit may be determined by account, household, credit card, IP address, email address, street address, or other method. In the event that a person or organization purchases more than the limit, BMT may revoke and unsell all or part of the excess and issue a refund.

  • BMT reserves the right to not sell a ticket to any person or organization if we have knowledge or reason to believe, by virtue of the buying process, the buyer’s behavior or for other reason, that the purchase is for resale or would otherwise violate BMT’s terms, policies or applicable laws. We also reserve the right to not honor a ticket that BMT knows or has reason to believe has been purchased in violation of our terms, policies or applicable laws.

  • Ticket purchasers who are identified as having violated the BMT’s terms, policies or having purchased with the intent to violate the BMT’s terms and policies may have their accounts closed, tickets revoked, admission refused, delivery method changed without prior notification, and/or future purchases refused. Tickets may be seized and cancelled without compensation.

  • BMT will post updates to these terms and policies from time to time, and may supplement them for a particular performance. If you have any questions about our terms or policies or a ticket purchase, please telephone the BMT Box Office at (661) 325-6100.

Ticketing Terms & Conditions

By submitting your order you agree to these terms and conditions, which apply to all ticket orders facilitated by BMT’s Box Office. Please note: Due to the nature of live theatrical bookings, dates, titles, availability and prices are subject to change at any time. Services fees apply to phone, internet and group purchases.

Cancellations, Refunds and Exchanges

  • No cancellations or refunds. Verify all information (title, date, time, seat selection, etc.) before ordering. Orders are subject to approval.

  • Exchanges are available up to 24 hours prior to the ticketed performance time for subscribers (free) and single ticket buyers ($5 per ticket fee). There are no exchanges on group tickets. Exchanges may be made between dates for a show for which you currently hold tickets and are at the discretion of BMT’s Box Office, subject to availability.


A 5% service fee is applied to online and phone sales and is proportionate to the ticket price. Fees are waived when buying in person.

Why do we charge service fees?
Our service charge covers the cost of selling tickets. These costs include, but are not limited to:

  • Credit Card fees

  • Fees to license Simpletix as our ticketing platform and “shopping cart” provider

  • Servers to host the ticketing provider

  • Email service to deliver tickets electronically

  • Ticket agents to sell, seat and process all orders

  • Robust ticket review to ensure that individuals do not abuse the policies we have put in place to restrict secondary ticket brokers

We do not include our ticket fees in our base price for two reasons:

  • To stay as transparent as possible to our patrons

We have chosen to waive fees when you purchase at our counter location. This allows individuals with price sensitivity a way in which to avoid fees and provides a nice customer service option. Our Box Office is in our mainstage facility, located inside the historic Bank of Bakersfield Building, at the southwest corner of Chester Avenue and 20th Street in Downtown Bakersfield’s Arts District.

Discounts are available to select productions with promotion codes. Restrictions apply.


(Note: the BMT is not responsible for email delivery delays or failure.) Tickets will be delivered by email within 1 to 15 minutes after purchase. Please add orders@SimpleTix.com and boxoffice@bmtstars.com to your safe sender’s list to ensure delivery. Some exceptions may apply.

Tickets held at Will Call may be picked up starting one hour prior to curtain at the performance venue’s box office. The box office may require a valid state or government issued photo ID at the time of pickup and reserves the right to not release ticket if the name on the ID does not match the name used to purchase tickets.

Theatre Policies

Late seating is at the discretion of the House Management and may not be available at all performances.

Cell phones, tablets and/or other electronic devices may not be used in the theatre.

Cameras and recording devices are not allowed to be used in the theatre.

No outside food or drinks are allowed in the theatre.

Children 4+ are welcome in our theatres.* Individual productions may offer age recommendations. It is always up to the parent / guardian to determine if an event is age appropriate. Each person entering, regardless of age, must be ticketed.

If a patron becomes disruptive, that patron and the group they arrived with may be asked to leave. No refunds.

*Select family-orientated productions permit children under the age of 4 to attend the performance. Please check when ordering.

Privacy Policy

We take your right to privacy seriously and want you to feel comfortable using our website. This Privacy Policy deals with personally identifiable information (referred to as “Data” below) that may be collected by us on our site. This Privacy Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control.

Collection of Data

Your username, email address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many websites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below.

Use of Data

We may use Data to customize and improve your user experience on this site. We will make efforts so that your Data will not be provided to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data; (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement; (v) we find that your use of this site violates our this Privacy Policy, Terms of Service, other usage guidelines or is deemed reasonably necessary by us to protect our legal rights and/or property; or (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Privacy Policy. In the event that you choose to use links that appear on our site to visit other web sites, you are advised to read the privacy policies that appear on those sites.

Email Marketing

By creating an account with us, you agree to allow us to send you marketing email. You may opt-out from receiving these emails at any time.


Like many web sites, we may set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our website and, if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement. However, the companies serving the advertising do not have access to our cookies. These companies usually use non-personally identifiable or anonymous codes to obtain information about your visits to our site.

Editing or Deleting Your Account Information

We provide you with the ability to edit the information in your user account that you provided to us during registration by using your personal page configuration area. You may request deletion of your user account by contacting us. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our site at our discretion even though your user account is deleted.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. We will notify you of substantial changes to this Privacy Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings.


While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of Data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.